[Resolved]  Tata Motors — not providing required services by authorised dealer johnson automobiles , sinai road, silchar.

Address:

Cachar, Assam, 788005

I purchased a TIAGO XZ model car from Johnson Automobiles, Sonai Road, Silchar on July 11, 2016 and the warranty is for a period of two years from the date of purchase. The Registration No of my car is AS 11 L 0098. On 13th of this month I noticed some malfunctioning of the power windows of both the front doors of the car. I approached the only authorised service provider, the Johnson Automobiles, Sonai Road, Silchar for repair. The said authorised service provider told me that they were unable to correct the fault, for they were not provided with the spare parts by Tata Motors. On the same day I sent I mail to the customer care, Tata Motors, but nothing was done. Today, I sent another mail to the Customer Care of Tata Motors but a reply is awaited. I am quite not sure what is to be done under such circumstances. Should I send mail to the Chairman of the Tata Motors or should I approach the consumer court. It has become difficult to use the car with both the front doors windows closed all the same time. Sending this mail with the hope that due attention will be paid to the problem that I have been confronted with.
Debasish Bhattacharjee, Professor, Department of Political Science, Assam Universit, Silchar