[Resolved]  Tata Motors — overbilling and unethical business

Address:HASSAN, Hassan, Karnataka, 573201

This is anup sukumar, from hassan karnataka, i got my manza (Ka13 n 4063) serviced on 05/03/2019 at automatrix, hassan.
Other than general oil change service, i asked to change front lh & rh brake disc & pads & rh lower ball joint & to do wheel alignment (Without balancing), which is also evident in bill also,.
1. But if you observed job card its described as something else.
2.in final billing they have charged me rs.455 for just wheel alignment which usually gets done within rs.150-200 in any branded alignment centers who has state of the art equipment, attached the equipment photo which is used here (God only knows from which era it was!!), on top of this they dint even provide the alignment report!!
3. Using the situation, they dint missed out on piling up the labor bill as much as possible, even though the lower ball joint has to be taken off when disc needs to be replaced, they have charged that work as extra.

4. From past 5 months i been waiting for the lh air vent for car which is broken & time & again when i enquire their answer is same "will come next week"

All these things dont make a huge difference to my pocket but
Surely makes a big difference in making up my decision to buy the new tata harrier, bcoz i have to think 100 times before going to service my car next time, being a hardcore loyal fan of tata products (I own two cars - manza & xenon), things like this should not have been happened in the 1st place & this is not the first time this type of cheating happened to me, service head (Who has come from maruthi suzuki) is of no use & a total non sense,.

I expect a proper answer & resolution of matter within 3-4 working days, failing which i will be forced to file a complaint for this & previous cheatings.

Note: car is washed foc just bcoz they were unable to get it washed at previous free check-up camp & earlier paid service.

Attached all the photos for your reference.
+4 photos
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Apr 12, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
Tata Motors Customer Care's response
Hi Anup,

We never want our customers to have such an experience with us. Please share your contact details via private messages, so that our team can connect with you and address your concern.

Regards,
The Tata Motors Team
Complaint comments 

Comments

I kamla pati suffering from my car battery problem . I visited my nearest tata service centre J. M. K MOTORS and told them about problem but every time they didn't pay high attention about my problem. Many time i visited there but still my car have a same problem. Kindly solve my problem as soon as possible so can i help me to enjoy my ride...
I have purchased the pessanger vehicle Nano Reg nO MH-02-DW-6082 from Tata Motors Ltd. when i have to complain regarding TATA motors ltd itself they are not taking complain on their TOll free no [protected].

It is ridicules and it is rubbish on the part of tata motors.

Please tell your executive to contact me on [protected]
JAYESH PARIKH 09820466993's reply, Mar 4, 2019
i Have spoken with Rohan, Roshni and Regional customer manager Mr. Kapil. All are worst in resolving customer issue. Customer speak something they listen something else and ask something else. and they irritate customer a lot. This may be the policy ot TATA MOTORS LTD, it is really surprising.

I am totally DISSATISFIED with the service of TATA MOTORS LTD PUNE.

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