[Resolved]  Tata Motors — pathetic service concorde motors pune

Hi tata motors,

I am a proud tata nexon xz+ customer. I really appreciate tata motors for the efforts that put in to bring the tata motors to the level what they are today and to achieve great success. I congratulate each and every employee of tata motors for their innovative next generation design and wish many more successful launches in years to come.

But i am very disappointed with the one of the service outlets concorde motors pune. I have been completely misguided by the service advisor and the service was comprised. I am not at all happy with the service at concorde motors. I was shocked when i was asked to give the ratings 10 for all instead.

Let me pen down the list what i have been through.
1. During my first service, my floor mats was replaced with the plastic mats.
2. They did not have common sense to clean the vehicle after service. Roof top had a dirt hand marks and i had raised a complaint for the same.
3. I had met a minor accident and took vehicle to claim the insurance. During the bodyshop check, service advisor told me that right side mirror would be covered under warranty need not be claimed under insurance. Later, at the time of delivery i was told the mirror cannot be replaced under warranty. That's fine but my question is wasn't service advisor aware that the mirror would not be covered under warranty?. If it is not covered, why was it told at the time of delivery? It could have informed well in advance so that i would have claimed for insurance.
4. The service was not properly done. The left bumper was not repaired. I realised at the time of delivery and asked service advisor why was it not repaired. The reply was awesome.. He told we only did right side work. I have asked him to do the correction. While making the payment, service man came and told cladding was broken and accessories shop was closed.

I have also raised a complaint[protected] on 5th sep through tmsc app. I have received call from concorde motors to compromise on the service with 50-50, when i did not agree i received a email stating side mirror is not covered under warranty.

I am really disappointed with the pathetic service by concorde motors. With this kind of service, it would definitely keep tata motors as local brand only.

This was my second tata vehicle actually. I will never go for another tata vehicle for sure if this kind of ignorance continues and i strongly recommend others not to go for tata vehicles only because of pathetic service.

I believe some one from high level will see and listen my query if i post on social site.

Thank you!