[Resolved]  Tata Motors — Pathetic Service-Issue not resolved even after 1.5 years

Hi there, I own a Tata Manza diesel variant since 2010 and let me tell you, this car is best in class when comes to comfort, boot space, driving maneuvering, average etc. Having said that Tata offers good cars in its class and variant but services are equally pathetic and annoying. No wonder, since 2010, I really had hard time whenever I had to get my car serviced. Whenever my car developed any sort of issue, I had to constantly corner Tata service men to get my work done (faults never got resolved at first place, ever). The main issue I had (for which I am writing here) with my car when it developed problem in rear twist beam assembly back in January 2013. The Tata replaced the whole rear beam assembly but count not fix it properly as the rear tyres were not aligned properly (Job card no.- JC-SwanMo-SP[protected] . As a result, the rear tyres from both sides (left & right) started to deplete in thickness from half side of tyre. This sounds bizarre and to make it understand I am attaching the pictures of tyres. As the half tyre’s thickness started vanishing away, the car could not hold the grip properly (bubbling. misalignment) on road and brakes effectiveness also got decreased. The tyre’s shape was such that those could burst any time plying on road and so eventually I got my rear tyres replaced with new one and I had to bear all this cost. As I have mentioned earlier also, this was very usual stuff as the problems never got resolved at first place, so I had taken my car 4 times specifically for this problem to Tata service center and they assured me that this won’t happen and guess what, it has been almost 1.5 years since then and the problem is still persistent. The tyres which got changed last time developed the same shape and it’s time to replace them again. Wow. Below is the excerpt of my whole gaga with Tata services: 1. Who is going to pay the money for the 4 tyres which got damaged…….The tyre’s shape is such that these could burst any time plying on road. Who will be responsible if something ugly happens……………???????????? 2. As the problem still persists even after 1.5 years, is there any hope it will ever get resolved by Tata…..Its gross and pity………………… 3. Why Tata produces modern day era cars when they cannot maintain the service. The sight, when I enter the Tata service center seems bloody pathetic as the people working there are good for nothing and no matter how much you complain about them, only I get the high BP……. 4. Who is going to pay for my valuable time (apart from frustration, anger) which got wasted in the entire thing with Tata…. I am really pissed off and have no hope what so ever in this regard from Tata but I am happy and content that I have saved my friend, family and relatives from buying the Tata . I will make sure that no one in my near and dear gets to purchase any Tata car. I am contemplating to file a complaint with consumer court in this regard. And what the heck, Tata is launching Zest and Bolt and heard that Tata will be putting so much money aggressively for launch. I am sure Tata will find good chunk of buyers for these models also but what about the customer once they purchase these cars…..?????? ha ha ha….misery and pity for them…. Dinesh Sharma +[protected] +[protected]