Tata Motors — product delivered has some serious issues

 
2 Reviews
Pondicherry, Tamilnadu, India
 Chandiran Raj on Jun 24, 2019
Dear sir /madam,
As i have purchased a tata tiago xz+ before two weeks from a tata car dealer named scharalya motors pondicherry, the product i have got was having some serious issues like front grill with tata logo is completely damaged,
paints works not completely done with full finishing mainly on roof dual tone, and rear doors paint finishing has some kind of visible dent marks and also when i have reached the dealer with the same issues immediately after thae day of purchase they are very lethergic and blaming the brand tata and claiming that it was not the dealers problem ...
they even forced me to pay for the replacement of same .

should i raise a complaint on local consumer legal service on tata or on the dealer . ?

i seriously cant spend my valuable time in running behind the dealer each time I use call them for update regarding the fixes, and they not even responding back in return, its almost 2 weeks have passed.

kindly take back the vehicle, even i m ready to pay penalty for the days i used the car. i dont want to take risk in this regards.

product delivered has some serious issues
product delivered has some serious issues
product delivered has some serious issues

Complaint Status


[Jun 25, 2019] Tata Motors customer support has been notified about the posted complaint.
Verified Support
Tata Motors Customer Care's response, Jun 25, 2019
[18:24, 6/25/2019] Uzair: Hi Chandiran,

We're concerned to hear about the problems you've faced and we'd like to help you with this. Please share your contact information and vehicle chassis number via private message, so we can have the relevant team assist you soon.

Regards,
The Tata Motors Team
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Comments

I have a complaint about 1service of my TATA IRIS done at popular vehicles thiruvalla... Very bad service they provided... Even extra cash will collect for the 1st service and no water service done in 1service

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    Tata Motors - product delivered has some serious issues