[Resolved]  Tata Motors — refund for tata zest xe

Address:Pune, Maharashtra

Dear sir/madam

Tata zest xe as siddhanath tours and travel
On 20 december i purchased tata zest xe from your dealership. Unfortunately, the salesperson didn't work properly. I made the down payment on 3 december while the loan was disbursed on 15th december and car was delivered on 20 december.

The concerned person hasn't yet proceeded with the procedure of the car delivery, as i haven't received the car passing from your side. Hence the passing procedure or payment of the fees, i did it on my own expenses. Now i have applied for the refund fees which i had paid for the passing purpose to your office, also a cancelled cheque is provided to you. Still i have not received any refund from your side.

Most important the cng kit provided by the showroom isn't working properly and i haven't received an official bill of the same.

So i hereby request you to please refund me the fees involved for the passing procedure.

If it's not possible for you to refund, please collect the car back and refund me with the whole money.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by 5 february, i will consider taking further action to resolve the complaint either through the department of commerce or through the courts.

Yours faithfully
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Mar 10, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2019
Tata Motors Customer Care's response
Hi Sachin,

We're concerned to hear about the problems you've faced and we'd like to better your experience. Please share your contact details and the car chassis number via a private message, so that our team can soon connect with you to assist further.

Regards,
The Tata Motors Team
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