[Resolved]  Tata Motors — regarding car service

Address:

744101

This is been infinity o[censored]nprofessionalism as my car an01-d8659 (Tata indica) is in the service centre of tata motors at port blair, south andaman for more than 9months now. The car was showing ac trouble that's why i thought to get it checked and repaired in tata motors by their professional service engineer. But that seems my biggest mistake, they checked my car and told me that car entire wiring has to be checked and diagnose.
4 days later, i called them to know what had been done so far with my car, they replied me that car alternator and condenser fan is faulty and has to be repaired. I reached to the service centre and they told me to get the both alternator and condenser fan repaired by local mechanic. They refer me the name of the mechanic where i shall get it repaired. I asked to them that all the repairs should be done by themselves, that is why they are there. They replied, they have other work also and if they will go for all this it will take time better i go and get it done, it will take less time.
Frankly speaking, i was not of okay at that time thinking that they are saying right, i should go and get it repaired as it will save my time only.
I got the alternator repaired the same day but the condenser fan was not been repaired, as it was become irreparable, so it has to be replaced by the new one.
The same day i ordered for the new one and it takes more than 10 days to get the new condenser fan. All this should be done by tata motors. Why should any customer go through all this purchase and all.
Till date i have not received my car, its more than 9 months now. Several times i contacted the job supervisor but only one reply"we are doing it, give some time"
Now the condition of my car has become worst, as it was under open sun for several months, the body paint got faded in few areas and also they have not opened my cars body parts carefully resulting they have damaged few fitribgs also. I have witnessed many wear and tear which was not there at the time i have admitted the car at the service station.

Sorry to say but tata motors personals are so irresponsible that they do not call me and update the condition, every time i have to call them to hear there repeated answer that is "we are working on your car, it will be done soon" i am hearing the this for last 9months.
My only fault was i have trusted the brand name tata and gave preleferne over local machanic.
Many time i thought to take it to upper level but i did not want to create any tension.
But now when the water level has been raised above my patience in am writing it to you.

Kindly look into tha matter as it is a very serious issue and it is spoiling the image of tata motors in andaman nicobar islands.

If this kind of service will be offered by tata then it may loose all its customers soon.
The kind of experience i got, i will not recommend anyone to go to tata motors.
Kindly take this case seriously and get my car repaired at the earliest as it cost me my precious time.

Thanks
Rakesh kumar