[Resolved]  Tata Motors — regarding complaint ref. no.[protected].

Address:

Shivam motors Tata workshop, Korba, Chhattisgarh, 492001

Dear tata motos, i was raised my concern to your call center & i m doing complain regarding parts & services which has been provided by you & your work shop. Mmy vehicle is in korba shivam motors since 15 days ago & still parts not available. Pl do something asap.

{from: shailendra singh bhadauriya [mailto:[protected]@royal-group.co.in]
Sent: monday, october 07, 2019 7:32 pm
To: 'service shivam'
Cc: 'satya soni'; '[protected]@tatamotors.com'
Subject: re: regarding complaint ref. No.[protected].

Dear malti ji,
First of all, my supervisor sudhir chauhan clearly denied to close the complain, after that you are sending this mail. What is this???
You are treating this mail as a complaint closure, but i cannot accept that my complaint has been discontinued until my vehicle arrives at my door. My fleet list of tata vehicles in chhattisgarh is over sixty vehicles of tata motors and we are a fleet owner, after that i am facing this type of services.
My supervisor sudheer is taking follow up from your team on daily basis but yet we haven't received no positive response from your end.
This problem was already communicated to csm by us, but the answer was very poor, which i got from the tata rep.
My vehicle is running in rjio on monthly rental basis and the fare of per month is 53000 / -, the vehicle had deteriorated 15 days ago but we have not received any positive response yet. Please suggest how we can compensate for our loss.
According to your response, we decided that in future we will not bought new vehicles of tata motors. This is very worst experience with your workshop & in future we will avoid your workshop for our vehicles maintenance & services.
It is very clear that call me directly on my phone-[protected]/[protected] or mail me for further any conversation.

Thanks,
Shailendra singh,
Excellent tours & travels
Royal group, raipur
Cont. : [protected]/[protected]

From: service shivam [mailto:serviceshivamauto. [protected]@gmail.com]
Sent: monday, october 07, 2019 5:44 pm
To: [protected]@royal-group.co.in
Cc: satya soni; [protected]@tatamotors.com
Subject: regarding complaint ref. No.[protected].

Dear sir,
We regret for the inconvenience caused.
After telephonic discussion with you on your mob. No - [protected], we come to understand that your vehicle sumo - cg04mf5103 have some parts required which is not available at our workshop. Sir, we very regret for parts not available and delay in order, but now we confirm yourkindself that required part will dispatched from ware house on 09/10/2019 and when it will receive by us we will complete your vehicle as per your satisfaction end.
Please find part no[protected], stg rack[protected] power stg pump
Order - 7347675 dated - 28/09/19.
Meantime we are treating this complaint as closed.
To help us assist you better, in case of any similar experience in please contact with customer relationship manager miss malti pathak on [protected] service manager mr. (Satya soni) on [protected] or csm of tata motors mr. Saurabh shukla on [protected].
We assure you the best of all service at times.
Thanking you
Yours sincerely,
Miss malti pathak
Customer relationship manager
[protected]}