Tata Motors — Regarding service

Address:

Tata jasper, service road, nh 65, vijayawada

Hi, my name is Vasanth Somavarapu, iam from vijayawada.
I own a tata tiago xza, my car's left rear tyre got damaged after a bike hit it from the side. I handed over to tata service in vijayawada on 12/1/21. Since then till today that is 15/2/21, I still didn't receive my vehicle. Initially they said that spare parts have to arrive, then they said one spare part has come wrong. All this they didn't inform me, I was the one who was calling all the time. Even today when I called they postponed by another 2days. Iam not sure that I will receive my vehicle after 2 days also.
I request you to kindly look into the matter.
This is the worst service I have received till now.
Regards
Vasanth Somavarapu, vijayawada