Tata Motors — Regarding servicing.

Address:

Panchkula, Haryana

Please donot treat it as complaint but a feedback for improvement. Car No CH 01 AS 0609 handed over to Panchkula Automobiles on 08/05/2017. There was a claim also. It was handed over back on 14/05/2017 after almost a lot of argument on 12/05/2017. On 12/05/2017 I told Mr. Amit and Mr.Lalit that I can not wait any more an want my car back on 14/05, in what ever condition it is. Both your executives promised over mobile that you will get back your car on 14/05/2017. On 14/05 upto 3.30 pm there was no communication from your dealer about the delivery. To make the things worse when I personally went at about 4pm, Mr. Lalit started passing on instructions for washing the vehicle. You will appreciate in spite of follow up your dealer not even cared to wash the vehicle even after 6 days. When I asked Mr. Lalit to deduct washing charges from the bill, he replied that car washing is complimentary and nothing can be deducted from the bill. Then Mr. Lalit passed on the instructions to vacuum clean the car. I was made to wait almost for 45 minutes for this work and when finally it was over, I was surprised to check that even vacuum was not properly done it took another 20 minutes to complete vacuum cleaning. No one from the service officials bothered to check the car before handing it over to me.
Most disturbing part, when I handed over my car for service meter reading was 52675 and when delivery was given it was 52690, meaning there by my car was taken out of the dealer premises without my permission. When I asked Mr. Lalit about this, he replied that he will call me back, and I am still waiting for his call.
I was charged Rs.1500/- for insurance claim and when I asked for the receipt, I was told that account people are not in the office so you will get the receipt on next visit.

This all happened in TATA MOTOR dealer where your CRM is also appointed.