[Resolved] Tata Motors — service related and feedback related

rpduseja

from Mumbai, Maharashtra

Address:

Bhavnagar, Gujarat, 364002

3rd free service were done at dealer pd cars bhavnagar, break related issues were not resolve even after 3 times visit. Even though i have given good feedback for dealer and given 8 out of ten and requested company to provide me solution for my pending issue. Company has shared audio clip with dealer and dealer forced to give 10 out of 10 then why feedback is taken by company. They can update fake feedback by own.
I have taken 4 year amc from company but not getting issue resolved. I want to request to permit to get it repaired from local mechanic under warranty as now visit to dealer workshop is not worth.

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Jul 25, 2018

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Tata Motors Customer Care's response Dear Customer,

We're truly concerned to know about the inconvenience caused. Please help us with your contact details and car chassis number so that our team can connect with you to assist further.

Regards,
The Tata Motors Team

Jun 21, 2018

Updated by rpduseja My mobile no [protected]
Chassis no MAT612277FKK18505
Reg no GJ04CJ2675
Regards Duseja

Verified Support

Jun 21, 2018

Tata Motors Customer Care's response Dear Customer,

Thank you for providing the requested details. Our team has been informed of your concern and shall soon connect with you to assist further.

Regards,
The Tata Motors Team

Jun 22, 2018

Updated by rpduseja I am eagerly waiting for your favourable response as I am not able to drive vehicle without fear
Regards Duseja

Verified Support

Jun 22, 2018

Tata Motors Customer Care's response Dear Ramesh,

Our team has informed us that they have contacted you and addressed your issues. Also, your feedback regarding the after sales service has been shared with the relevant team. Rest assured, they'll surely look into it.

Regards,
The Tata Motors Team

Jun 23, 2018

Updated by rpduseja Sir
Is there any time line defined by company for resolution of complaint or customer has to wait.?
Regards Duseja

Jun 25, 2018

Updated by rpduseja Sir
Now I have received a letter from dealer that problem is with product quality
Please find attached image of letter
Regards Duseja