[Resolved] Tata Motors — software update not available at mm motors

Murari433

from Bengaluru, Karnataka

Address:

Kotdwara, Uttarakhand, 246149

I purchased tata nexon xz+ in the month of march-18 from ambala.
I am a resident of kotdwra uttarakhand.in kotdwara we have one authorised service certre (Mm motors). I went to them for two times for my 1st and 2nd scheduled service. After 1st service i and my colleuge, we both purchase the car from same place (Having tata nexon) received the sms regarding software update for engine and herman both.
We ask for software update to mm motors and assurred us that within few days it will be available in few days. We both tried calling then atleast 20 times since last 1 month and they are continuously saying it will take one more week. Moreover there are 05 tata nexon in our locality.
For software update either we have to wait or drive 100 km.
You are requested to look into the matter and provide the software update facility in kotdwara.

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Jan 19, 2019

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Tata Motors Customer Care's response Dear Customer,

We're disappointed to hear this. Please share your contact details and the car chassis number via a private message, so that our team can soon connect with you to assist further.

Regards,
The Tata Motors Team

Dec 11, 2018

Updated by Murari433 Dear sir/Madam,
Thanks for your response, please provide me the contact number sothat i can share my contact details and chassis number.

Regards