[Resolved]  Tata Motors — Software update regarding

I have sent a mail to customer care regarding software update.They have told me that they raise the issue and sent mail to concern department and they have given a number of senior person named jithin KV.but from I didn't get any proper response from him also.
Again I started mailing to customer care, but same reply received from them, that they sent mail to concern department, but here also I didn't any response.again today 19.10.2021 mailed to customer to know status of the issue.But they have blocked my mail id
Pls help me solve this issue.
Now they blocked mail id, again how I will raise the issue.
Pls help me to solve the issue

Dealer address
Marina motors
Kalpetta, wayanad district
Manager:Abijith
Customer care manager: Jithin KV

Thanks and regards
Jithin Alex