It has been a terrible experience in booking India's "Safest Car", Tata Nexon. I had booked a Tata Nexon (XMA, Daytona Grey) on 16th July, from Key Motors, Kanakapura Road, Bengaluru. At the time of booking I was promised that the delivery will be done in between 12-16 weeks.
Unfortunately it has been more then 18 weeks since then and there is still no sign of the date of allocation from Tata Motors. Even after numerous follow-ups with Key motors, they are not sure about the car's allocation from the plant. The only thing I am getting is a NEW Date.
My concerns are the following:
1. Tata motors have been aggressively promoting Nexon as the "Safest Car" while the biggest problem is that they fail in delivery commitments. Is it something that Tata motors don't care about? What is the point of the "Safest Car" when they are not able to deliver it on time?
2. It seems as if Tata Motors are only concentrating on launching new products while customer satisfaction and delivery commitments are their least priority.
3. Is the issue with Tata Motors capability or capacity because they failing badly in their commitments? Why are they even making incorrect commitments at the time of booking,
4. Tata Motors have been informing me that there is a widespread chip shortage. If so, then how were they able to sell more than 8000 units of their new model, Tata Punch, while their previous bookings have been ignored? So is it really Chip Shortage or attributes of Mismanagement?
Is this just a tip of iceberg? Will I face more problems when I start driving and servicing my car? I am already in a trap where I have no information regarding the delivery of my car. Had I been informed at the time of booking that my car's delivery would take 6 months I would have booked my car earlier or of some other reliable Brand.
Was this information helpful?
Post your Comment