Tata Motors — tata nexon mh 01 db 6333

Address:

Sorab mansion flat no 20 colaba N a sawant marg, Mumbai City, Maharashtra, 400005

Sadly i am one of your bulk buyers of commercial and passenger vehicle and sadly i am one of the customers who is suffering i would just give you a brief of what mental agony and torture i have been through since the day i have bought a tata nexon nearly 12 months back and you check for your records with my car there are atleast 5 complaints sent to various head of department and customer care team

40 days back on july 2nd 2019 i tata nexon vehicle broke down on the road and my vehicle was towed to the nearest workshop after 2 days i was told water has been found in my fuel pump and injector it needs a complete replacment after keeping the car for 28 days wasan motors tata dealers tell me that tata motors has agreed to pay 50 percent of the cost of your part replacement and I shall bear the remaining which i didnt want too i wanted to go to court and pay my entire bill and take delivery of the vehicle which everyone at wasan requested me saying i am a loyal customer a tata fan and i shouldn't be doing this which I agreed i was given the car and was told that all is sorted and I thought it was a happy ending but not to be until I drove the car and after 10kms the car started taking jerks now after this i call the wasan motors team they ask me to get the car back whenener i have the time suprisingly after 29 days alsoni recieve my car with a dent, horn not blowing/working and my wiper blades changed and my own wiper blade set kept in the boot suprising!!! I was tild by wasan rhat the dent will be repaired which i didnt take the favour and repaired the horn wiper blades and dent on my own pictures are attached. This is not the end of the nightmare after this vehicle breaks down does not start on the flyover the diesel supply is not reaching the engine after calling the tata helpline number a custodian was arranged and he says the wire was bitten by a rat and next morning i am told some timer has gone and vehicle will take 2 more days and they say that its not the injector and furl pump some timing belt and need not worry its under warranty. Warranty are you kidding me.

I need a few answer now from TATA mr CEO sir please this is just not one another customer complaint i am a geniune Tata fan or was and i am the next door neighbor of ratan tata sir and due to my trust in him i trust his brand TATA which I believe is not in the right hands.

Please give me answers for my query below.

1. How on earth do i trust the dealer who has given me car damaged with dent wiper blades changed and after 29days of wear and tear my vehicle is not fit.

2. When my vehicle was damged why was not i informed and when the entire fuel pump and injectors were changed why was fuel not reaching the engine and when there were jerks in the car why was not i informed and a thru check was done and why was the car handed over when it was not perfect

3. Lastly when the fuel pump and injectors are changed and still the problem persists why and how on earth can i trust you at that the same things which were changed are not the cause and its something else as i have heard 3 stories rat bite, less fuel lucas changed it lucas checked it for god sake be real sir i bought a tata car if food is bad a hotel cannot blame the chicken or paneer vendor now timing belt or something latest.

I need answers please else i have no option but to reach court.

Yours truly,

Irfan khan.