[Resolved]  Tata Motors — tata nexon xma

Address:

411004

I am owner of nexon xma. My car no. Is mh12 rk2245. My car was having a problem of burning smell, blocked ac knob, abs indicator, some noises from exterior. When i showed my car to narhe bafana service centre, the concerned engineer suggested to drop vehicle for 1 week to resolve the complaint. Therefore i dropped my car on 16th september 2019. From that day till today, my car is not repaired, also the service centre had given one constant response that 'your car is under investigation. We are in communication with company experts.' they neither offered me substitute car, nor they committ any date of delivery of fully repaired car. My question is, whether nexon is such a complicated technology that even company experts cants repair? If it's so, then company have to inform customer while buying the car. I don't understand, whether r&d is poor, or service centres are not well equipped with necessary technical backup. Is it really such complicated or company didn't value it's customer. Either concerned service centre and company is neglecting the customer, or they don't value time, money and status of customer. If this car is so problematic in warranty period, then i am sure, the product will fail for sure, frequently after warranty period.