Tata Motors — Tata Nexon XZ+ 1.5 Diesel HVAC Controller Failure

Hello Tata Motors Customer Care Team,

First of all I am a big fan of Mr. Ratan Tata and Tata Group. All contributions by Tata Group to India are really commendable.

I am writing this email to raise a complaint about "Automatic HVAC Controller" failure in my TATA_NEXON car.

MAKE/MODEL - TATA NEXON 1.5 XZ+ DIESEL

Brief Details: I am based out in Ahmedabad, Gujarat and own a 2019 TATA NEXON (1.5 XZ+ Diesel model). Few days ago, one day when I started car and Turn-ON Automatic-climate-control (ACC) then I noticed that only FAN is working but cooling was missing. I turned the temperature knob & Fan Speed knob but cooling was still missing. I turned off the ACC and started again with the AC button but still FAN was working but cooling was missing. Next day (9-Aug-2022) I visited the TATA dealer (Ahmedabad, Gujarat) service center and informed the service agent (SA) about the issue. SA informed me to drop the car in their workshop for troubleshooting. Next day I got a call from SA that the "Automatic HVAC Controller" had failed causing an issue and it needed to be replaced. On asking the cost, I got a quote of 21, 000 approximate as per SA and part delivery could take around 8-10 days. I was shocked by the cost estimation given by SA and this tells how costly parts and components are for 2019 TATA NEXON.

I wanted to inform you that currently the odometer of this car is at 37, 738 KM and I am facing such a big component failure that too after less usage. This is really worrisome for me. Three weeks back silencer of same car was broken all of a sudden and I got it replaced immediately being external body part which takes daily wear & tear but component like "Automatic HVAC Controller" which is internally used part being operated carefully and still going faulty is problematic and raises questions on quality of parts being used in such a car. Pls note that I am totally in love with my 2019 TATA NEXON and wanted to keep it for the long term but two such issues are giving me nightmares.

I am attaching pics of "Automatic HVAC Controller" received from SA. Pls check if this component can be replaced as a goodwill through my car's warranty has expired already. I would also like to inform you that I had faced the same issue 3-4 times earlier as well but after the issue when I was starting my car next time ACC used to work properly but this time it failed completely. I wish I had identified this issue earlier during the warranty period.

Awaiting for a positive response.