Tata Motors — Tata Tiago XM

Address:Sirsa, Haryana, 125055

I'm undergoing an extremely frustrating situation with my Tiago XM where the steering of the car has a serious issue which your technical support are unable to resolve even after 1.5 months of my continuously running after them.

I purchased my Tata Tiago in the last week of October from one of your authorised dealers- Jhunthra Motors, Sirsa. During my car's first routine check up I tried to complain against an issue with the steering of my car which I was facing occasionally. At the time, they were unable to identify the same and I don't blame them as the issue didn't appear there.

(Issue: The steering of the car tends to be very light and irresponsive once you start moving it and there's zero back pull even at a speed of 30 kmph and after driving a couple of miles the problem would automatically disappear. That's quiet serious because you never know how much you need to roll your steering which can be life threatening)

Later after a week or so, I visited the work shop again because of the same issue which was now becoming more frequent. They contacted their superiors and tried to arrange a visit from someone who could handle the things better. Mr Pranay, CSM based at Ambala could finally come down to Sirsa after 25 days of my first complaint and 4 visits to the work shop and could fortunately identify that there's some serious issue with the car steering after comparing its behavior with another Tiago XM.

It took another 20 days and 3 visits of mine for me to finally get a SORRY figure from the comany saying that this is absolutely normal. I must inform you that by the time they gave up, the problem had started showing up at every ignition. The final remedy they gave me was so frustrating as they said-

1. this problem will disappear once the car touches a speed of 40 kmph or
2. If at every ignition, I rotate my steering to extreme right and then extreme left the problem will disappear.

Ive never heard of a car which behaves notmally only after doing such embaressing actions every time you start it. Recently I was about to meet with a very serious accident because of this issue and I had my family with me and believe me that brought tears into my eyes. Just because you don't have a solution doesn't mean that you run away from a problem. Such support system might prove to be a serious dent on the company's reputaion.

Now such insensitive behavior from your people has left me with no other option but to file a complaint in the Consumer Court but before I go there I must inform the company what I've been going through after trusting them.

Thanks for listening.
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