[Resolved]  Tata Motors — tiago xz

Address:

421201

POOR servicing experience with KRISHNA MOTORS, Dombivli East, authorised workshop of TATA MOTORS.
MY CAR TATA TIAGO XZ, MH05CV8807 was handed over to KRISHNA MOTORS, plot no b-55, MIDC, New Kalyan Road, Dombivli east Email:[protected]@yahoo.com, for the issue of Hard Steering on 28th Jun 2018. Job card was prepared for 28th Jun'18. The car problem was not detected on the same day. Contacted Krishna Motors on 30th June 18, i was told some part related to automated steering may be faulty and tobe replaced.
They had registered order wz Tata Motors for replacement of faulty part related to the Steering. Approval was sent by Tata Motors because the aforesaid car was in warranty period.
But problem for steering jam was not resolved.
Krishna Motors kept my car till 17th July 2018, meanwhile every day or two i was enquiring about the status of my car, but the answer was they are not finding the fault, may be wiring issue.
on 17th July '18 I was suggested to take the Car to the Dealer Fortune Motors, Thane where I purchased the car by Krishna Motors workshop Manager Mr.Yogesh Rajput.Because they can't find the actual solution for Hard Steering issue of the car. I was really shocked for such suggestion!!
Helplessly I took my Tiago Car to the Fortune Cars, Thane where the car problem was resolved within an Hours Period. It was an issu with the Relay Part .WoW!!

So i would like to suggest the Tata Motors authorities to train the technicians of the so called authorised service centres, who can;'t detect the simple issue of Hard Steering.
Sir what I want to ask Tata Motors authorities that when Fortune Motors, Thane can detect the problem and replace the faulty part within an hour then why Krishna Motors, Dombivli took almost 20days to detect what was the problem wtih the car?????? and ultimately failed to resolve!!!Great!!
Very disgusting...I visited Krishna Motors almost 10times within 20days which is quite far from my house, in heavy rains also...It really demoralised and depressed me a lot.

Please give proper training to your authorised service center technicians and advice them tobe well equipped.

I thank Fortune Motors, Thane for their excellent and prompt services.
Great ...Keep it up Fortune Motors!!!

Thanks,
Arvind Sangli