[Resolved]  Tata Motors — towing charges paid thrice

Address:New Delhi, Delhi, 110016

I availed road side assistance back in the month of may, 2018. I was made to pay towing away charges thrice. The pos in the hands of the representative was faulty and so, my debit card was swiped twice. But since i was not receiving any messages from the bank, i was made to pay the towing away charges in cash. Later, i received mails from the bank saying that both the debit card transactions were successful. I contacted tata motors and they kept saying they did not receive any money from the bank. Since i did not receive any refund or positive response in this matter, i decided to take it up to my bank and filed a complaint in the bank.in response to my complaint, recently, i received a confirmation from the bank that both the debit card transactions were successful. This means tata motors has all the excess money that i was made to pay, towards the towing away charges. Again i mailed the tata motors customer service, the recent developments and they have not responded yet! I would like to get my refund and it has already been six months, since this issue!
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Feb 23, 2019
Complaint marked as Resolved 
No steps have been taken by the company to resolve this issue! This issue has not been resolved yet! I have not received my refund! They called me twice and that's all! I am moving forward with this complaint to a higher authority! 3600 Rs. is not a simple amount for a student like me!
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2018
Tata Motors Customer Care's response
Dear Sidsree,

We're disappointed to know about your experience. Kindly share your contact number, car model and location details via messages as it will help us to assist you better.

Regards,
The Tata Motors Team
Nov 15, 2018
Updated by Sidsree
The details have been messaged.
Verified Support
Nov 15, 2018
Tata Motors Customer Care's response
Dear Sidsree,

We've received your details via messages and have acknowledged them. We request you to check the same.

Regards,
The Tata Motors Team
Verified Support
Nov 22, 2018
Tata Motors Customer Care's response
Dear Sidsree,

We understand that our service team has contacted you and provided the best possible resolution. For any further assistance, we request you to get in touch with them.

Regards,
The Tata Motors Team
Nov 22, 2018
Updated by Sidsree
I received two phone calls asking me to elaborate on the issue. That's all. I would not consider them as 'resolutions', unless I receive my rightful refunds. I hope I would receive my refunds soon.
Feb 23, 2019
Updated by Sidsree
No steps have been taken by the company to resolve this issue! This issue has not been resolved yet! I have not received my refund! They called me twice and that's all! I am moving forward with this complaint to a higher authority! 3600 Rs. is not a simple amount for a student like me!
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