[Resolved]  Tata Motors — unethical behaviour and complete negligence in providing service of vehicle

Address:	Rajkot, Gujarat, 360004
Website:	TATA MOTORS

I am owner of tata neno, (Gj1kc2816). I gave it for servicing and resolving operational issues at elite autolink, aji g. I. D. C. Rajkot (A tata motors dealer at rajkot) on dt.13th jan, 2018. Mr. Vinod kalaria (Mobile no.[protected] attended me and prepared job chart. He gave estimate of rs.13, 000/- for replacement of some parts and servicing. I gave my consent and gave my gst no. On what'sapp with a request to prepare tax invoice for the job.
There after i received calls several times and ask for the consent of some more part replacements, every time i conceded and finally repairs cost me rs.20, 400/- from initial estimate of rs.13, 000/- i was asked to pay the bill and take out delivery. I went on dt.31/01/2018 and insisted to have a look to the car to satisfy myself as to whether it's properly serviced or not. To my utter shock i noticed that the car was lying in open ground with almost 2 inch layer of dust all over and in full sun shine it was fully heated. When opened up loose wires which might have taken out at the time of servicing was lying unfitted on the driver seat. I objected to the condition but i was told that it may take one hour still to get it clean up and wires are properly fitted before handing over the car to me. I handed over my cheque. Initially i was forced to give payment only in cash as per company policy. I am practicing chartered accountant and as per prevalent law, i cannot make any cash payment hence i expressed my inability to pay in cash. Mr. Kalaria expressed his inability to give delivery of vehicle as i was paying by cheque. He said after passing off of the cheque only you can take delivery so you have to come again to take delivery after two days when our bank confirms to us that your cheque is honoured by bank. While handing over cheque i asked for the bill. The bill was not a tax invoice mentioning there in my gst number which was given by me at the time of giving my car for servicing. I was again told that through oversight, they didn't prepared tax invoice and it may take a week time to get approval from higher authorities to re generate tax invoice instead of retail invoice. The behaviour of the staff was so rude i didn't trust their words and decided to take delivery when i am given tax invoice.
After that i inquired two to three times, i was conveyed that still they didn't received approval from higher ups, issue is pending. After passing of[censored]ndue time, i got a phone call that we are happy to inform you that your tax invoice is ready and you can take delivery of your car, but since it was lying here, due to weakening off of battery it doesn't get started and you have to pay for new battery which may cost rs.3, 500/- i conveyed that when i handed over the car, i drove off to your showroom, so battery was ok but since you delayed delivery so long, it's your responsibility to give my car back at least in same condition and not improved condition. I was warned that if you want your car back, you have to pay for this.
Since then my car is still kept by the dealer and not being delivered to me.
I own innova, swift dezire, eco sports and tata neno. I am really initially a proud owner of tata neno but by the time i am completely a dissatisfied owner of tata neno.
May i seek your help to get back my vehicle back in working condition from your dealer?