Tata Motors — Unsatisfied performance by marina motors kozhikode

Address:

Kozhikode, Kerala

1. I manoj kumar nair with great respect want to put across few lines for your kind consideration and favorable immediate action. At the foremost I am grateful that you always supported me whenever it was required by me. I am having my car Indigo CS with Regn number CH04 J 3073. I am an Indian Army Officer who travels throughout the country, hence I do use the service of Tata motors everywhere. Presently I am in Kozhikode kerala, wherein I gave my vehicle at Marino Motors for repair after an accident in the month of june, during which the service station is suppose to check the vehicle completely and do the repair, but sorry to mention that the service was not upto the mark as the Tata motors do always in rest of the country, even they missed out to check the serviceability of front axial. Now once again in the month of Sep 2015 I gave my car for repair and cleaning, but this time also the car was washed twice and still it was not cleaned properly, during delivery of the car it was dirty, this I mentioned in the feedback form I deposited with the customer service officer at Marino motors. When the road worthiness was asked it was informed that the front axial is having problem costing Rs 7200/- which might be occurred during my previous accident and the same is not checked during that repair and would have been replaced in insurance cover. 2. I have approached to the customer service manager ([protected]) at marino motors but did not received any fruitful reply or action. Thereafter I approached the customer service head ([protected]) in Kozhikode, kerala about the same along with the complete details and my feedback form duly signed by the CSO was also forwarded. 3. When I asked the Marino motors at 1600hrs on 07 Sep 15 about the readiness of my car, this time I came with a new explanation that the front axial which till yesterday was costing Rs 7200/- after the technician checked is now costing Rs10200/-. Now it’s difficult to believe that what is correct and what is incorrect. 4. This way of repair and technical proficiency in the Tata motors at Marino motors Kozhikode kerala is not only creating inconvenience to the customer as a whole but it is damaging the elite name of TATA. Your earlier action in this regard is awaited please. Thanking you Yours sincere customer ( Manoj Kumar Nair)