[Resolved]  Tata Motors — unskilled mechanic, false, commitments, over charges non supportive staff

Address:

Loni road industrial area, Mohan Nagar Ghaziabad, Ghaziabad, Uttar Pradesh, 201007

I gave my break down car at sab motors service station, loni road industrial area, mohan nagar, ghaziabad on 14th april 2019 by describing the breakdown issue of oil and coolent mix problem in engine. I was told for a call back next day for sharing the problem and charges i didn't get any call by afternoon so i called back and issue was addressed to me with charges of 8k to 10k for which i gave my consens as charges were bearable and was also told for delivery in 2 or 2nd half days as the parts which were suppose to be changed were available in service center. After 3 days on 17th evening i called back for a confirmation of delivery on 18th and i was told by adviser and his senior for 18th april evening on 18th evening car was not delivered by saying that road test is not successful we will be able to give it by tomorrow. Next day they called me told me that vendor did not gave the part on time we will not be able to deliver it to you today please come tomorrow evening which is 20th april 2019. Till date i was not provided with a loner car after even requesting on 3rd day i was paying in full to ola and uber because of this delay. Now yesterday they told me in evening at 5:30 which was the promised time of delivery again, that my cars engine is not working properly its need to be overhauled for which the charges are 15k to 18k extra. I mean is this a joke that mechanics and engineers was working on some other area where in actual problem was of other part of engine for they took 8 days straights and now god knows when will i get my car back.

Tata nano 2012 model, its resale is even lesser that what i am being asked to pay. What kind of company and service dealer we have and there is no direct body to address these issues.

Harsh vardhan
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