[Resolved] Tata Motors — vehicle not fixed

HITESH.B

from Mumbai, Maharashtra

Address:

Haldwani, Nainital, Uttarakhand, 263139

Hi there,
I have met with an accident on march 21st 2019 and my tata tiago was damaged so i submitted it to my local dealership i. E (Tata motors gola ganpati haldwani nainital) but it's been more then a month they didn't fix my car so for the same i contacted to my dealership and they said parts are not available yet, also i tried to contact tata motors consumer complaints mail box but guess what!!?? They are also not keen to reply on my problem, this is my last chance to aware tata management please show some ethics and professionalism to your customers and do the needful.
Thanks,
Hitesh bisht
Contact number :-[protected]

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Jun 6, 2019

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Tata Motors Customer Care's response HI Hitesh,

We're sorry that you've had to face this and would like to help. We've shared your concern with our team and they will soon get in touch with you to take this forward.

Regards,
The Tata Motors Team

Verified Support

May 04, 2019

Tata Motors Customer Care's response Hi Hitesh,

As per the update received from our team, we understand that they’ve contacted you and shared the necessary information regarding your vehicle delivery post repair. Feel free to get in touch with them if you need any further assistance and they will surely help you with it.

Regards,
The Tata Motors Team

May 16, 2019

Updated by HITESH.B Hi,
This is been 55 days since my car is with my dealership and you are saying they have contacted me..!! No they didn't and if they have then show me the details of call, and also they are not responding in a proper manner and I called several times to the Coustomer care buy they are also not very helpful to me, so being said that my question to Tata and dealership is what and why take u completely 2 months to fix a car is there any specific reason for the delay?? Second is there any public relationship manager which is nessessary to apoint as per government rules if so then how can I approach him like contact information and let me assure you that if I am not getting resolution for aforementioned issue I am going to consumer court as this is out of my patience..
Thanks for the help..
Hitesh