Tata Mutual Fund — stp not being implemented

1. I had done an stp on 12 sep 2019. Confirmation is given below:-

Dear investor,

We thank you for your online request for systematic transfer plan (Stp).
The stp details are as follows:

Ref no 1316054
Folio 4020846
From scheme tata india consumer fund direct plan growth
To scheme tata gilt securities fund
Frequency monthly
Amount 50000
Start date 20-sep-2019
End date 31-dec-2099

2. However above stp has not been implemented till dt inspite of two reminders. Even till date i have not received a concrete reply. My email and last reply recd from tata mf after one month and 5 days is given below:-

My e mail dt 15 oct 2019

The reply to my quiry/ review is taking very very long time which is not expected from a good fund house

Reply from tata mf on 17 oct 19

Dear sir/madam,

Greetings from tata mutual fund.

At the outset, we deeply regret the inconvenience caused to you in this matter.

With reference to your mail, we wish to inform you that we are continuously checking the details regarding not processing of stp from tata india consumer fund direct plan growth to tata gilt securities fund direct plan growth under folio number - 4020846.

Please allow us some more time to review the matter and provide you with final resolution.

Solicit your cooperation on above.