[Resolved]  Tata Photon — Harassment for termination of account by Tata docomo authorized reps

Address:

Dehradun, Uttarakhand

Dear Sir/Madam,

1. Refer to my “APPLICATION FOR CLOSING OF TATA PHOTON ACCOUNT” dated 07 Dec 13 (Copy enclosed) addressed to “Office of Tata Communication, Dehradun (U.K).

2. This is to bring to your kind attention a recent case of Harassment of self by Tata Docomo Reps in Dehradun/New Delhi regarding a request of mine for termination of my previous TATA Photon no[protected]Account No [protected]). The complete case details are mentioned in the succeeding paragraphs.

3. I was facing problem accessing Internet services using my old device with the above mentioned connection number. Upon calling the call centre and explaining my problem I was advised by the Call centre employees that the device was outdated as it was a TATA Photon Plus device and I was advised to upgrade to TATA Photon Max device.

4. Consequently, I submitted an application on 07 Dec 13 for termination of my TATA Photon Postpaid account [protected] to the authorized distribution agency in Dehradun viz. Shri Balaji Communication, 69, Niranjanpur, Dehradun, since . The details of the authorized distribution agency were retrieved by me from the website of TATA Photon which lists the above mentioned distributor as the authorized dealer and hence the central point of contact in Dehradun for any consumer.

5. The application submitted by me was received by the distributor and outstanding payment of Rs.800.00 was paid by me. A cash receipt for the same (Copy enclosed) was handed over to me and assurance was given for requisite action at the earliest.

6. However, since the month of early January 14 I started receiving calls from New Delhi TATA Photon reps regarding nonpayment of the balance money owed to TATA against closure of my post paid account as mentioned above. I informed the same to Shri Balaji Communication (Ms Seema) and the dealer assured me that the closure action will be taken by them at the earliest and to ignore the calls.

7. I received approximately 06-07 calls from New Delhi TATA Photon reps during the period Jan 14 – Mar 14. These included a few calls from a certain advocate from the company (Mr. Deepak Yadav, from Sessions Court, New Delhi) who very rudely threatened to file case in Court regarding Non-payment of dues. On intimating that the same was paid to the company outlet in Dehradun, the advocate feigned ignorance and arrogantly refused to listen to any details.

8. I called up Shri Balaji Communication (Ms Seema) and met them each time I received a call from New Delhi TATA Reps. But the firm insisted that these were to be ignored as they had taken necessary actions and even produced a Transaction ID for the same. They even stated that “These were tricks adopted by the company for extracting due payment”. However, the firm failed to explain correctly as to why the ambiguity existed.

9. Finally on 13 Mar 14 I received a call from a certain Advocate claiming to be outside Tis Hazari court and he intimated that the payment should be made immediately within 15 mins otherwise he would file the case in the court and asked me to be present in the court. Ultimately, I made the payment online and informed the advocate regarding the same.

10. Thereafter, I visited the authorized dealer Shri Balaji Communication and informed the same. I was then given some reasons for the errands and was then told that the payment made by me would be refunded.The payment of Rs.800.00 was refunded to me on 15 Mar 14 vide a counter signatory on the same receipt.

11. The following points merit attention during the entire scenario/case:-

(a) The application was submitted by me well in advance to the authorised agency following the right procedure and the outstanding payment was paid.

(b) The account was disabled on 23 Dec 13, 15 days post submission of application thereby incurring an additional expenditure of Rs.80.00 which I later paid on 15 Mar 14.

(c) On receiving calls from New Delhi TATA reps, I immediately informed Shri Balaji Communication but no action was taken on their end and I was given false assurances on all the occasions.

(d) The money paid by me to Shri Balaji Communication remained in their custody for more than 03 months unactioned and they failed to perform their duty.

12. I being an serving Army officer do not possess adequate time to take legal action for the mental agony that I have suffered throughout these 03 months. Additionally, my primary duties at work were hampered by the incessant calling of these reps and my frequent visits/calls to Shri Balaji Communication.

13. I would request that necessary action be taken at the requisite echelon of administration and a written explanation for the same be forwarded to me. It is also to be mentioned that the amount of Rs.800.00 was lying unactioned for a period of more than 03 months which could have yielded an interest.

14. This type of behavior by a company of such a stature is unacceptable and necessary actions are needed to avoid inconvenience to consumers.


Regards,
Your faithfully

Xxxsdxxx
(Pravin Singh)
Major
Indian Army
Mob: [protected]