Tata Power Solar — Duro solar water heating system

Website:

www.tatapowersolar.com

I have purchased duro sloar water heater system from adiya solar, canada corner nasik, on 9/11/2012. It performed well till 31st march 2016 i.E. Hot water tank started leaking heavily through external two connections.
I have lodged complaint on email address ' [protected]@tatapower.com' cs though said dealer visited the site on 7th april 2016 and gave report along with all the documents to cs. Till date there is no action communicated from cs on email.
Nor mr. Chopde from cs reachable on mobile. He may have difficulties.
Kindly intervene to resolve the complaint. It seems it is hot water tank failure due to premature failure of inner shell.All photographs related to defect and product are submitted to cs.
Regards.