[Resolved]  Tata Power Solar Systems Limited — Poor Service and misleading dealers

Address:

Jalandhar, Punjab

Complaint regarding Tata Solar panel installed. The so called engineers/dealers who supply these solar panels themselves have no knowledge of these products and they are actually misleading the customers. I myself was mislead by your dealer. I was told that this solar panel would work on solar energy when sunlight is available and would automatically shift to electricity mode when sunlight will be inedequate. But this information provided by them was wrong and I have to deal with this wrong product sanctioned by your dealer. Another thing is that they told me that subsidy will be provided to me but it has been 8 months since I have installed the solar panel and there is no sign of subsidy anywhere. One more thing which your dealers provided was that the solar panels will produce approximately 4.5-5 ampere of current in summers. But even admist temperature touching 45 degree celcius here at punjab the solar panels merely produce about 3 ampere of current. How much more sunlight and heat do these solar panels need ???? And the dealer doesnot even bothers to rectify our complaint. He hardly visits even on lodging numerous complaints. I donot have any personal enmity with your dealer.It is all my bad personal experience and the wrong information provided and further circulated by them. I belong to a low middle class family. 70, 000 rupees is a very big deal for me. I installed this solar panel to save some money on my electricity bills but this solar panel has turned into an nightmare. Kindly do try to address my complaint or else I will have to address to higher authorities.