Submit a Complaint
Satellite, Cable DTH TV
Tata Sky

[Resolved]  Tata Sky — all channels missing

Address:Thane, Maharashtra, 400607

Hi team,

I got a new tata sky connection on 5th feb 2018 and from day one i am in trouble as not able to see any channels.

Its been 24 hours i am following up with the tata sky associates on the helpline number and all are comforting by saying will resolve it in 2 working hours but none of them have responded till now. Instead all the associates disconnets the call without any resolution.
This is just a matter to activate the base package and they say they do not have the rights to activate it.
Was this information helpful?
No (0)
Yes (0)
Mar 14, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2018
Tata Sky Customer Care's response Hi, this is not the experience we want you to have. We will contact you soon.
Complaint comments 
4 Comments

Related Tata Sky reviews

[Resolved]Tata Sky - Facts about Tata Sky5[Resolved]Tata Sky - Deactivation of services despite paying all the amount3[Resolved]Tata Sky - booked as delivered without any delivering1[Resolved]Tata Sky - Defective service3[Resolved]Tata Sky Dth Services - Improper Price hike and poor response8
View all 12300 Tata Sky Reviews

Comments

I can't view a channel (Sony ten1). Though I paid I can't view. But in other dth service they are providing that channel. So am gonna file a complaint against tata sky in TRAI. While speaking with the customer service executive they ended the call without prior intimation. I've every proof against Tata Sky.

Reply
Tata Sky Customer Care's response, Feb 8, 2018
Verified Support
Hi, we regret the inconvenience caused. The issue has been solved by the broadcaster. The channel is live now.
To recharge my Tata sky account I paid 735 rs to [protected]@icici which got debited from my account but never got credited. This upi was visible on the tata sky app as their upi address. Please help resolve this.

Reply
Tata Sky Customer Care's response, Feb 8, 2018
Verified Support
Hi, kindly share your RMN/Subscriber ID so we can assist you better.
Many channels are getting disturbance in reception since long time. The disturbance is of high intensity. Also many channels are invisible in spite of being in a pack. Hence emmidiate action is required on both the issues. Please send representative to check the issue.
Reply
Tata Sky Customer Care's response, Feb 14, 2018
Verified Support
Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID for further assistance.
My subscriber id:[protected]. I purchased
229 monthly package on 18th Jan 2018 .why today my package is dectavited?. Is it fraud ? Please considered my compliant and solve it as early as possible..please activated my package?

Thanks in advance
Reply
Tata Sky Customer Care's response, Feb 14, 2018
Verified Support
Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Sky
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    12300
    Pending
    0
    Resolved
    5113
    View all 12300 Tata Sky reviews & complaints
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View all Tata Sky contact information