[Resolved] Tata Sky — all connections is okay but it shows no signal after updating the setup box

mrunal thanki

from Rajkot, Gujarat

Address:

Porbandar, Gujarat, 360575

It all goes well and one day morning I got message o[censored]pdating set up box and then I got screen of "No Signals Found" . All connections are fine and also dish is at its proper position as before. When I call to customer care they ask me to charge of 225 INR for consultant technician at home. After all its Tata Sky fault in update setting and technician fault to not setting up dish according maximum signal possibility. Why should I have to charge for Tata Sky or technician's fault ?

My RMN : [protected]
Subscriber ID is [protected]

I get frustrated of this problem.

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Apr 18, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Tata Sky Customer Care's response Please help us with your RMN/Sub ID along with your concern via twitter/facebook or you can write to us at [protected]@tatasky.com.

Mar 15, 2018

Updated by mrunal thanki I have already mentioned all the things in above complaint

Mar 15, 2018

Updated by mrunal thanki I got call from TataSky ( Mo. [protected]) . They are tried to convince me to pay service charge for their update fault.

Verified Support

Mar 18, 2018

Tata Sky Customer Care's response Allow us some time to check and get back to you, we are making sure your query is resolved soon.

Mar 20, 2018

Updated by mrunal thanki As per Tata Sky call technician visited and resolved problem but amount of INR 225.00 is deducted from my tata sky balance. Further I had register complaint for refund in Tata Sky as I guided in their call.

Mar 26, 2018

Updated by mrunal thanki I didn't got call back as they had mentioned in last call and I didn't got my refund yet