Tata Sky — amount debited from icici pockets but not recharged to tata sky

I have recharged my tatasky account [protected] during Oct-2017 for the amount of 300 from ICICI Pockets wallet. Amount got deducted but it was not added to my tatasky account. When i contacted tata sky merchant, they told to wait for some days and if not credited, then amount will be refunded.
I waited more than a month but i did not get the cash back.
Then I contacted the ICICI bank and they confirmed that the amount 300 has already been credited to Tatasky Merchant successfully. With reference id and payment gateway id as below:

Transaction Reference:[protected]
Payment Gateway Reference: AXMV[protected]

And I got official confirmation email from Bank already stating that the amount has been credited to Tatasky merchant Bank Account for the given transaction id.

I have escalated this to Tatasky Nodal desk so many times for last 1 month, but there are no proper updates. The issue is not yet resolved. I have raised n number of requests in Nodal Desk but there is no proper response.
I want my money to be recharged against my Tatasky account or as a refund to my ICICI Pockets.

Please help to expedite the request.