[Resolved]  Tata Sky — amount debited, recharge not done, amount not refunded

Address:

nashik, Nashik, Maharashtra, 422006

On 20th February at about 9.48am i recharged my tatasky account with 300 from tatasky app. payment was made using wallet option of freecharge. freecharge used rs. 49 in wallet and remaining 251 was paid using upi. payment was successful and amount debited but recharge page showed recharge failed. i checked in the app but benefit of recharge wasn't given. i then saw freecharge, it showed transaction successful, along with upi id. i talked with tata sky customer care and they said as recharge was failed they cannot help and register a complaint and may be amount will be refunded within 7-10 days. they were not telling with guarantee.
251 is a big amount and for a simple refund why wait for such long i[censored] know recharge has been failed and u have not given benefit but payment is received by you, you should refund immediately.
thus, i want either benefit of 300 or refund of 300.
tatasky id - [protected]