[Resolved]  Tata Sky — auto migration without customers consent

Address:

Assagao north goa, 403507

I do a regular annual recharge on my 3 tata sky connection of which one was a primary set top box and 2 were secondary set top boxes this year it was done on 06 jan 2019. So my next renewal was due on 05 jan 2020. However today i got a message saying that my tata account is deactivated and i needed to do a recharge of 2300 rupees. On checking with tata sky i was told that they did a auto migrate on all my boxes to the highest package that was on my primary set top box. So where i was paying 800 on my primary set top box and 250 each on my secondary set top boxes. Now i was paying 800 odd on each set tax box without my consent.
My question is when i am paying 250 per multi tv set top box and there is a rule that i have to migrate. Who gave the right to tata sky to auto migrate me to a package that is really high in cost. My secondary set top box is used by my care takers and they don’t even watch the english and hd channels.
You’ll clearly don’t have the right to migrate without my consent, you should have deactivated my account that very minute atleast my secondary set top boxes and then migrated with my consent.
So you need to continue my package as agreed till jan 2020