----- Original Message -----
From: rajneesh madhok
To: [protected]@trai.gov.in ; [protected]@trai.gov.in ; [protected]@trai.gov.in
Cc:
TATA SKY
Sent: Saturday, June 05, 2010 11:50 AM
Subject: Unfair Trade Practices by
Tata SKY Ltd.
To
Speed Post June 5, 2010
The Chairman,
Telecom Regulatory Authority of India
Mahanagar Doorsanchar Bhawan,
Jawahar Lal Nehru Marg (Old Minto Road)
New Delhi-110002
SUBJECT: HIGHHANDEDNESS BY
TATA SKY WITH SUBSCRIBERS
SUBSCRIBER NO. [protected]
Sir,
I, Rajneesh Madhok resident of B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road, Phagwara is unfortunately become the customer of
Tata SKY Ltd and got one
Tata Sky connection with One Add on Facility.
Sir, from the day one
Tata Sky has been doing highhandedness with the customer, Though the commitment and the payment for the connection has been made on annual basis and the commitment of no other charges had been made by the dealer who collected the amount from me and this is in the knowledge of
Tata Sky Ltd.
1. As the payment on annual basis has been made to
Tata Sky on Dec 26, 2009 the details are as under:
COMMITMENT MADE BY
TATA SKY Annual Package with ADD ON-Installation free
Payment made to M/S Happy Satelite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar Contact No.[protected],[protected] E-mail: [protected]@hotmail.com
Paid @ Rs 125 per month for *12 months = 1500=00
Paid Rs 450/= for Life Style Gold Pack anuual charge = 450=00
Paid Rs 3025 for annual Subscription for Super Saver pack = 3025=00
New Digicomp Charge = 1599=00
Total amount paid on Dec 26,2009 6574=00
Payment made to Happy Satelite, Phagwara Gate, Jalandhar. On my repeated requests though company admitted that the amount has been received by
Tata Sky as I am explaining but no receipt has been paid to me. The only receipt the dealer provided was the New Digicomp Bill. Kindly visit:
http://broadbandforum.in/dth-cable-fm-iptv-cas/56527-tata-sky-fraud-name-non-sta...⇄
2. Though the above-mentioned commitment had been made by
TATA SKY but
Tata Sky to harass consumers is deducting from the amount deposited in advance to the company and
Tata Sky is playing Tricks to extort more and more money from the customers.
3. Current Balance as on June 5, 2010 is Rs 709=61 and the Due date is 26/10/2010. The Broad day light robbery to fill the pockets
4. It is requested to TRAI to kindly look in to the matter when the annual subscription for the already running and Add-on Connection has been paid then why this dodging attitude.
5.
Tata Sky is no applying the guidelines framed by TRAI and so the commitment and the deposits made by the customer in advance for annual subscription is being hotch-potched.
6. That if
Tata Sky had any objection to the commitment made then why the payment had been received in advance from the customer on annual basis. Rather to give relaxation to the customer.
7. It is prayed that
Tata Sky should execute the committed deal and should not harass the customer by deducting the amount deposited in advance on annual basis.
8. Kindly direct
Tata Sky not to execute one sided agreement, the company is not authorized to take decision unilaterally by enhancing the monthly subscription on the committed deal and deducting the amount as promised in the deal. This is highhandedness with the customers.
9. Kindly direct to
Tata Sky not to indulge in Unfair Trade practices adopted by them.
Thanking you,
Yours sincerely,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2,
Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected]; E-mail: [protected]@yahoo.com; [protected]@bsnl.in
TataSky — non delivery on the digicom
sir i have purchased a digi com on the 1st of nov i was tolld that the same will deliverd to my place within 48 hrs but it was not done so inspite me calling the call center i was informed that itold them to delever the digicom on 4th nov but ihave never said them to so the id no is [protected] please try to keep up the promise and do not spoil the name &fame of tata