The consumer forum
I am Chandan Kumar working in NTPC as an Engineer and living outside my home. I am using Tata Sky
service at my home. From last two-week Tata Sky
services are not available. After getting information about this problem from home, I called Tata Sky
customer care on 15th august 2009 and complain about this problem. She guides me to resolve the problem for about 45 minutes but problem was not solved, then she took complain. I got call back after 3hour for Engineer visit but after getting my house location, he refused to handle my problem for that day and said that he would come on next day. On 16th august, I was waiting for him, but he could not come. I again called the Engineer but again got same reply, he would come to solve my problem on Tuesday (18 august). After getting this message, I again called customer care and describe my problem. She again took my new complain. I got call back form Tata Sky
, during that call Engineer advised me to rotate the antenna. I rotated the antenna during that processes call was disconnected. I tried a lot but unable to resolve the problem. After that I tried to call the Engineer but either his cell was switch off or he was not receiving my call.
On next day I went to my job in NTPC Barh, Patna. I called Tata Sky
more than 10times but got nothing till now and even without visiting my home they closed my complain request. I requested to the customer care to give me the detail of their employ, who closed my request without proper service, but he refused to provide me such information. On 20th of august, I again called customer care, asked about my problem, and demanded action against such employ. However, I could not get any such action detail. In the evening, I got a call from Engineer, he suggested me to call the Engineer not to the customer care. I asked him to please call your Engineers and then see whether their cell is on. He called four or five Engineer but either their cell is off or they could not receive the call. He finally he promised to solve my problem on next day.
During this whole process I suffered a lot of mental and financial (call to customer care) problem. Now I am confused what to do so; I request you please do the required action as applicable.
My complete postal
address and complain no are as follows, so please
Home Address: Chandan Kumar, village: Thahara, p.o.+ p.s. : Makair, Dist : Chapra (Saran), State : Bihar, pin code : 841215, email id: [protected]@yahoo.com.
Office address : Chandan Kumar, CCD III, NTPC Barh, Dist :- Patna.
Mobile no. [protected].
id: [protected] complain nos.: 1-[protected], 1-[protected], 1-[protected].