[Resolved]  Tata Sky — bi-annual plan migrated to monthly without notice

Hi trai customer support team, as per clause 17 of the telecommunication (Broadcasting and cable) services standards of quality of service and consumer protection. Regulations, 2017, “in case, the broadcasting services related to television have been availed by a subscriber with a lock-in period or the charges for subscription of broadcasting services related to television are paid in advance for a specific period by a subscriber in pursuance of any scheme offered by the distributor of television channels, the distributor shall continue to provide such services for such period to the subscriber without any increase in the price of subscription and without altering the other terms of subscription to the disadvantage of the subscriber.
Sunil k gupta, secretary, trai told toi that there is no question of any new
Communication when the regulation is “crystal clear”. “no customer can be disadvantaged by the new regime. If they want to continue with a long-duration pack, they can do so till the pack expires. However, if
They find any other pack to be beneficial, they can switch. The choice is in the hands of the customers.

But tatasky had migrated my bi-annual subscription plan to monthly plan today (23-mar'19), which i don't want. Pls intervene here & do the justice. Thanks (My subscription id with tatasky is [protected])