[Resolved]  Tata Sky — billed for inactive subscription

Address:

Hyderabad, Telangana, 500072

I had two dth connections from tata sky and i have asked the customer care to deactivate one of the connection starting from 25th august 2019.
In fact i wanted them to cancel my other subscription as i have no plans o[censored]sing the same, however the csr (Customer support representative) suggested me to keep the connection in inactive mode so that i will not be charged. I was asked about a end date for deactivation to start with and i have asked her to put the connection under deactivation starting the same day and with an end date of 31/12/2019. She has deactivated the account, however i was charged for both the connections for two consecutive months before i realized i was over paying them. I have raised a ticket to this extent on 30/11/2019 and i am persistently chatting with their customer support without any solution till date. All i get to hear from them is i need not worry and they will take care of it. With my deposit lying with them, i do not have a working connection since they have de-activated my working connection also for want of further payment.

They were good enough share the transcript of the chat where i have it in writing that i wanted the connection to be kept under deactivation till 31/12/2019.

It is already 15 days since i lodged this complaint and no one cares to respond with a tentative time frame resolution of the same. They always keep saying that they resolve it soon.

It is least expected from a company of the reputation of tata.