Tata Sky — billed twice and tata sky denying it
ArArchna_Singh on Jan 3, 2018
Tata sky customer id - [protected]
This is in reference to a payment made by me on 28th october 2017 for an amount of 9130 by my standard chartered credit card on the tata sky website for my recharge.
Due to a network error the first time i attempted payment it wasn't going through or moving forward. I tried again and this time it was successful. I was charged twice though and twice the money was debited from my card for inr 9130. So basically i ended up paying inr 9130 twice. Upon calling tata sky, they denied the same, so i raised a dispute with the bank.
The bank got back today with proof of both the successful transactions, four minutes apart, for the same amount and has now instructed us to pay the same. Am attaching the proof of both the successful transactions made to tata sky for the same amount.
Pfa the successful transaction receipts sent to us by the bank. For the last two months, tata sky has denied the same even after my repeated calling them. Now that you have the bank proof, i urge you to escalate this complaint number 12algomh (Made on the phone on 1st january 2018) else i will have to escalate this complaint to consumer court/ombudsman.
Transaction id 1 - ty[protected]
Transaction id 2 - ty[protected]
(These are the two successful transactions proof sent by the bank for the same amount of inr 9130 made twice.)
The account is in the name of my husband - sachin kohli, 4526, hibiscus lane, dlf phase 4, gurgaon -122002.
Tata sky upon repeatedly calling them for two months have failed to repond or settle my dispute - even after sending them the proof for the transactions that the bank has provided, they are not willing to help or even respond to my complaint emails.
Looking forward to an early resolution of the same and the amount to be refunded immediately into my account.
[Jan 03, 2018] Tata Sky customer support has been notified about the posted complaint.
Tata Sky Customer Care's response, Jan 04, 2018
Hi, we have raised a service request (SR# 12CFNX4O). Rest assured, you will hear from us soon.
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