Tata Sky Broadband — worst internet service - totally fake commitment made at the time of installation

Address:

A6 , Sunway Megapolish , Hinjawadi phase 3, 411057

Hi Sir / Madam,

I am project manager working for an IT company and working in US Time (8 PM - 4 AM), so internet service is lifeline for my business.
I have taken Tata Sky Broadband connection on 18th June'19 and it worked well for 2 days.

From 21st June'19 till now, I have made at least 4-5 calls at customer care and kept on waiting for 13-14 Minutes on IVR to listen human voice and finally they have logged an incident I[protected] and promised that this issue will be fixed by Sunday.

It's been more than 4 days now and internet service in my society still not working. I got customer escalation due to poor networking in society.

Now, I want to get my money 3625 Rs. back and a fine should be imposed on Tata Sky broadband for fake commitment and making other people hell.

Thanks
Sunil
[protected]