[Resolved]  Tata Sky — cancel subscribed channel even after complete payment before due date

Address:Raigad, Maharashtra, 410203
Website:www.tatasky.com/wps/portal

I recharged my tata sky account for star sports 1 on 21 dec 2017.
I got recharged successful sms from tata sky. As per details on tata sky website star sports 1 channel has validity of 30 days.
My subscription for that channel has to be till 20 jan 2018. But on 14 jan 2018 they stop broadcasting of channel with reason insufficient balance. I want to get subscription in full.
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Feb 17, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2018
Tata Sky Customer Care's response
Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.
Verified Support
Jan 17, 2018
Tata Sky Customer Care's response
We tried calling you on your RMN but couldn't get through. Please share your alternate contact number for quick services.
Complaint comments 

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My tata subsriber id is [protected] with rmn [protected]
I recharged it yesterday with 1710 rs as suggested by tata sky customer support executive
I made the recharge by 9 pm but didnt received the benefit even as of now
This is done consecutively 2nd time
It is quite intolerant
Tata Sky Customer Care's response, Jan 17, 2018
Verified Support
Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.

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