[Resolved] Tata Sky — card incorrect for set top box

Om-Singh

from Khachrod, Madhya Pradesh

Address:

Saket Nagar, Ranjhi, Jabalpur, Madhya Pradesh, 482005

I had stopped using my Tata Sky set-top box for a month and had not recharged it. Now when I have recharged it and turned it on I am receiving the message:
"THIS IS THE WRONG CARD FOR THIS SET TOP BOX (PAIRING ERROR)"

Please see that this problem is resolved as fast as possible because I have already recharged my set top box the daily charges would keep getting deducted even if I am not able to avail the services.

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Apr 21, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2019

Tata Sky Customer Care's response Hi! We understand your concern. We have raised a service request to address your concern. Rest assured, you will hear from us soon.

Verified Support

Mar 18, 2019

Tata Sky Customer Care's response We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!