[Resolved] Tata Sky — change my pack without my consent

Radhakrishna Cloth Merchant Pernem

from Mumbai, Maharashtra

Address:

Maus wada Pernem-Goa, 403512

Tata sky change my pack with out my consent, after complaints also not solving my problem.
Complaints file to trai also but not giving reply
Copy of mail attached here

Respected sir/madam
I m tata sky set top subscriber, my subscription i. D is [protected].

On 13 january 2019, i have subscribed annual pack sport dhamaka of tata sky, in that i could see all sports channels which i have subscribed.
But recently almost a week ago i can't see my some sports channels, for that i have lodged complaint to there help email.
But they are not solving my issue and putting all blame on you.

Copy of reply mail from tata sky help is attached to this.

Kindly look into this matter as earliest and give favorable reply

Thank you

Sent from yahoo mail on android

— forwarded message —
From: "uday varadkar"
To: "[protected]@tatasky.com"
Cc:
Sent: sat, 30 mar 2019 at 10:14 am
Subject: re: subscriber id : [protected]
According to you my pack is modify by trai rules imposed on you?
According to you as per trai rules i can't see my sports channels?
According to you trai told to remove sports channels from my package?

Kindly reply

Thank you

Sent from yahoo mail on android

On sat, 30 mar 2019 at 10:00 am, [protected]@tatasky.com
Wrote:
Service request no.:1dy8lpji

Dear subscriber,

This is with reference to your email regarding the packages.
Your pack got auto migrated by system as per trai rules. You are requested to modify your packs according to your choice.
You are requested to simply go to www.mytatasky.com or download the tata sky mobile app or visit your nearest tata sky dealer. These will help you choose your own channels and pack that are now mandated as per the new pricing regime.

Explore the world of tata sky at your fingertips with mytatasky.com. Not a registered user? Click here - https://www.mytatasky.com/userregistration/jsp/html/index. Jsf

Thanks!
Manisha
Tata sky customer care.
[protected]@tatasky.com

[thread id:1-1dyqq0m3]

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Jun 3, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

Tata Sky Customer Care's response Hi, we are here to assist you. We see that your account has been migrated as per new TRAI rules. Please log in to mytatasky.com and click on manage packs to know the existing selections on your account.