[Resolved] Tata Sky — channels dropped but no refund

Gorababu123

from Gurgaon, Haryana

Address:

110096

I have a tatasky sd semi annual pack, toda ten 2 and sony espn are missing. Today ie on 01/10/2019 i found that two sports channels ie sony ten 2, and sony espn not there. On asking i was told that these two channels have been dropped. This is false as sony ten 2 is there on hd. As i have paid for a particular set of channels, and have paid for 6 months i am still not being given a refund and what more tatasky are not letting me save the chat for future reference and action. This is cheating which they are doing to their subscribers

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Nov 22, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Oct 01, 2018

Updated by Gorababu123 I am a sd pack subscriber of tatasky. Today ie on 01/10/2019 i found two sports channels namely sony ten 2, and sony espn missing. On asking i was told that they have been dropped because of price problems with sony. Since my pack included these channels and i have paid for my package till march 2019, i am certainly entitled to either these channels being shown or a refund, neither of which they are giving. They also have stopped saving the transcript of the chats with their help centre people which can be used for further action.

Verified Support

Oct 20, 2018

Tata Sky Customer Care's response Hi, we understand what this has been like for you. Commercial negotiations with broadcasters broke down because what they were seeking would have forced us to hike our prices. Hence we have had to drop a few channels while keeping the popular ones on. Please bear with us for some time because we are doing this in our subscriber's interest. Click the link https://goo.gl/E3Yiv3 to know more details.