[Resolved] Tata Sky — cheated

 
2 Reviews
 lijo thankachan on Jan 4, 2018
Dear sir
Fyi i have requested for new connection by online subscriber i’d :[protected]
As i have requested on 31 technician came on 1 jan in evening 6:00pm with a not working box then he went again and came with working box @. 8 pm, as i have informed by ishita tata sky online the amount will charge 1800 with intatalation free but technician denied. He was it’s our procedure take installation money when i asked for proper bill he refused he was a i have booked online so i can’t get bill. And installation he did was worst as i am already a tata shy coustomer i didn’t accept this type of service. He canceled my online booking by saying for refreshing account, cancellation code 257320
Technicians installed antenna on temporary base i haven’t seen this type of installation even paying extra installation fee as well cables was not clipped properly.
I have recharged with two amount rs 101 and rs 1600 but i have paid 1800 rs +200for intalation fee +140 for wire extra rs although msgs showing on tv screen next recharge by 20 jan but i have informed one month free please don’t cheet coustomer
Istita was very helping, she did her follow up by calling did technician came or not.

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Complaint marked as Resolved Feb 6, 2018

Complaint Status


[Jan 04, 2018] Tata Sky customer support has been notified about the posted complaint.
Updated by lijo thankachan, Jan 04, 2018
Never imagine this type of service, kindly send some other technician and fix attena in proper manner, and refund my extra amount which I have paid off
Verified Support
Tata Sky Customer Care's response, Jan 05, 2018
Hi, that's not how it should have been. Allow us to help you out with this. Please share your correct Subscriber ID/RMN for further assistance.
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Comments

I chasing from last 2 days w.r.t interruption in getting signals.

Take immediate action.

Entire society is facing this issue.

Ph- [protected]
Tata Sky Customer Care's response, Jan 7, 2018
Verified Support

Hi Gautam, that's not how it should have been.We have raised a service request (SR# 12FB788C). Rest assured, you will hear from us soon. ^Vishal

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    Tata Sky - cheated