[Resolved]  Tata Sky — complaint against a wrong recharge

I have recharged my tata sky set top box today but mistakingly on the wrong set top box which isn't working. It was a monthly recharge package of rupee 464. Please help me in getting my refund back. So, that i can recharge on my right set top box... The wrong set top box subscriber id is as follow...
[protected]
I hope this issue of mine will be resolved as soon as possible.
Thank you
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May 7, 2020
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2020
Tata Sky Customer Care's response
Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Verified Support
Apr 05, 2020
Tata Sky Customer Care's response
We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Complaint comments 

Comments

As I rrcahrged wt just naw n my setupbox is showing this message in screen "This is the wrong card for the set up box plese solved the said problem.. And in this tym it's not responding like this haw could we trust to such inconvenience service..
Tata Sky Customer Care's response, Apr 6, 2020
Verified Support
Hi! We understand your concern. Kindly share your RMN/Sub ID and we’ll sort this right away for you.
The settopbox and digicard isn't pairing
the error is about pairing of digicard and settopbox.
Tata Sky Customer Care's response, Apr 8, 2020
Verified Support
Hi, we are here to help you out. Please share your RMN/ Subs ID for further assistance.

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