[Resolved] Tata Sky — complaint against the charges for hd package and not sharing the statement of the account | |||
My setup box was upgraded to hd on dated 22.08.2017 and the person of tata sky who visited for the up gradation informed me that if i pay rs 900/for this i will get free hd for the next month. I have credited the tata sky account by rs 900/ on the same day 22.08.2017. I had already recharged rs 200/ on dated 20.08.2017 for dhamal mix pack. Now as on the date i have been informed by customer care that i had been given the hd connection free for only one month and all the account balance was exhausted for the package charge and hd connection charge. How it can be possible if rs 200/ was credited on 20.08.2017 and rs 900/ was credited on 22.08.2017 in tata sky account with a commitment that the hd chares will be free for the next three months. I also requested to customer care for providing me the account statment today but they have not provided the same. We rely upon tata sky services and commitment if we get thus bad experience thant i will constraint for leave the tata sky. Was this information helpful? | |||
Nov 14, 2017 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 Tata Sky Customer Care's response Hi, thanks for sharing your concern. Here is the SR# 10FG83BA for your request. We will sort this immediately.
Verified Support Oct 12, 2017 Tata Sky Customer Care's response We hope that your query has been addressed! Let us know if you require further assistance, we will be glad to help!
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