[Resolved] Tata Sky — complaint of overcharging by tata sky | |||||
Dear sir, I applied for tata sky connection (Subscription id: [protected]) with plan of annual package of rs 4280/12 months on dated[protected]. Today i came to know that the company has over charged me for rs 735 per month instead of a 12 month Plan they cut my scheme till 8-3-2018. I just spoke to tata sky customer care representative and he Confirms that i opted for the above mentioned plan but the subscription was unsuccessful. I want to complain on the below ground : Firstly, if the subscription attempt was unsuccessful, how could tata sky go further on the payment Option and accept the payment. Second if they did not get the plan option from customer, why did not they confirm which plan to Activate and use my money in any plan of their choice, who authorized them to do so? I would request for resetting my plan as per amount 4280 for 12 months and a written confirmation on The same. I have also made a complaint with the tatasky customer care team, please find the details Complaint no -13i4krxi Customer care person is mr shrikant thaple Looking for a quick resolution. I can be reached at - [protected] Thanks. Ashwini sharma (Subscription id: [protected]) Thanks & regards, Ashwini sharma Mobile no.: (0) [protected] [protected]@rediffmail.com [protected]@in.com Was this information helpful? | |||||
Apr 8, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Mar 08, 2018 Tata Sky Customer Care's response Hi, we understand your concern, your query has been raised and we assure you that it will be resolved at the earliest. Kindly note your SR# 13L0RRAA.
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 3 Comments | |||||
Comments
Dear sir,
Instead of resolution to my complaint, My connection is deactivated last night. I am surprised that there is no response against my complaint, i am getting no of massages for recharge of account.
I feel this is monopoly of brand which is allowing them to survive without address customers complaint. This is pure harassment of customer. National consumer form should take action against this.
Instead of resolution to my complaint, My connection is deactivated last night. I am surprised that there is no response against my complaint, i am getting no of massages for recharge of account.
I feel this is monopoly of brand which is allowing them to survive without address customers complaint. This is pure harassment of customer. National consumer form should take action against this.
Dear Ashwini,
It is sad to see this kind of issues from brand like Tatasky. I have seen couple of other consumers also complaining about no clarity on the site when they recharge. Question is how can a website be designed in such a way where they accept payment without asking customer to choose the package. It seems to be a planned and very thoughtfully designed e commerce platform to loot the customer.
We should always publish such issues to make others aware. Once we raise voice against such issues then only the changes will happen . I hope National Consumer Forum will investigate and take justified action against your complaint.
It is sad to see this kind of issues from brand like Tatasky. I have seen couple of other consumers also complaining about no clarity on the site when they recharge. Question is how can a website be designed in such a way where they accept payment without asking customer to choose the package. It seems to be a planned and very thoughtfully designed e commerce platform to loot the customer.
We should always publish such issues to make others aware. Once we raise voice against such issues then only the changes will happen . I hope National Consumer Forum will investigate and take justified action against your complaint.
Tata Sky Customer Care's response, Mar 10, 2018
Verified Support
Hi, kindly share your RMN/Subscriber ID so we can assist you better.
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