[Resolved] Tata Sky — correction of name

Ahmed_Mustafa

from Ingraj Bazar, West Bengal

Address:	Darjeeling, West Bengal, 734014
Website:	tatasky.com

My tata sky id is [protected] and i am using this id since sep 2010. My name is ahmed mustafa. Due to mistake by tata sky people, my name is registered as musaemask musaemask. I requested several times to correct my name. Today idid an email to [protected]@tatasky.com with attached self attested scanned copy of my aadhar card with lates address. For which i got a reply to pay rs 150 for generation of new user id.

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Dec 24, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

Tata Sky Customer Care's response Hi, help is here! We have raised a service request. Rest assured, you will hear from us soon.

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Comments

P V Anthony

from Namagiripettai, Tamil Nadu

Also facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).

Please resolve this problem as soon as possible because TataSky is such a reputed company! Thank You

Tata Sky Customer Care's response, Nov 25, 2018

Verified Support

Hi! This isn't the experience we aim for. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.