[Resolved]  Tata Sky — deceiving customers by misguide setting and charging money for visit

Address:	Bangalore, Karnataka, 560087
Website:	www.tatasky.com/wps/portal

MY Tatasky ID: [protected].
Sub: I was not getting signal for couple of hours due to weather and called customer care. they misguided to do some master reset in setting in that they asked me to select SUPERLNB option ( which I was not know about what it is) after that I was not able to go forward button to setup . this forward or next button will come when receives signals only.so they told me that, they are saying raising a request for technician visit which chargeable and I agreed. but after some time I got some signals and automatically enabled NEXT button from where I stucked so I forwarded to next button then I got the channels Live.so. I asked to to cancel technician visit.after that I notice that some channels are coming and some channels are not coming. so I called customer care and asked them what was the issue. they asked me test some channel and I gave result.. then they are raised techinician visit for look into this issue. Next day Techinican has visited and he looked into setting and changed the SUPERLNB to LNB in setting since my antenna was LNB item. then I immediately I questioned why your customer care misguided to change to SUPERLNB.?.. he was saying we are from vendors not working with TATASKY support. and he told me for visit it will be charge Rs. 100 . and its been deducted from Tataskky account.. its totally Deceiving customer by misguiding in setting itself.
(Call has been recorded from TATASKY end as well.. they requested to change simply LNB to Super LNB). this should be done by when we use SUPERLNB fixed at antenna.. which Customers will not aware.
I gave complaint( 15IIRKF3) to tatasky itself but they were try to close this issue with out listening recorded voice( how they misguided to keep change the setting from LNB to SUPERLNB).. I need some justification on this.
Can you please help me..