Tata Sky DTH — cheated on me they provide me secondhand adapter & i have paid for new product they provide me secondhand item instead of new

Tatasky cheated on me they provide me secondhand adapter. 2.5 months ago in 2019 i had applied for new connection now they charged me & providing me secondhand if have i paid for any item so company should have to give me new product. They are not responding to my problem they just ignoring my issues. Please help me asap its request. They are just answering my calls only not responding to problem.
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Tata Sky customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2019
Tata Sky Customer Care's response
Hi, we understand your concern. We are looking into it now. Please wait just a little while longer. We're resolving this for you in the best and quickest way.
Verified Support
Aug 14, 2019
Tata Sky Customer Care's response
We hope that your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Aug 17, 2019
Updated by Kunalsingh@#
Unsatisfied again not listening my issues your policies is not beneficial for customers.if you not able to resolve my problem so please refund amount.
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ZEE TV, Vijay TV, Star Sports to be cut, add some new channal
Tata Sky Customer Care's response, Aug 13, 2019
Verified Support
Hi, help is here! You can always log in to https:///www.mytatasky.com and click on Manage packs to add/ drop channels of your choice from the account.

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